Technical Writer Bilingual – Vistas Global

Requirements: –

  • At least 2 years of professional experience in the editorial, digital field.
  • Experience in government projects in Qatar or GCC is a plus.
  • Technical documentation writing and maintenance.
  • Business Process evaluation and design.
  • Understanding of Industry Standards such as ITIL.
  • Proven experience writing technical documents
  • Educated to graduate level
  • Advanced level user of MS Office applications, i.e. Word, Excel and SharePoint.
  • Bilingual (Arabic and English). 

Key Responsibilities:

  • Review current documentation considering Business Processes, current Industry Standards (ITIL, etc.) and best practice
  • Highlight gaps and agree next steps/timings to document all Business Processes.
  • Agree format and structure for all Business Process Documentation.
  • Assist in the revision and/or creation of documentation, ensuring all Business Processes are documented in the same format/structure, presented in an easily digestible format and are readily available to all users.
  • Break down complex technical products into easy-to-understand guides that help the end-user understand how to use the products and services.
  • Obtaining product samples, document design, and technical content writing.
  • Testing and review of the technical communication.
  • Study product samples and talk with service/ product designers and developers.
  • Incorporate animation, graphs, illustrations, or photographs to increase users’ understanding of the material. Standardize content across platforms and media
  • Collaborates with translators as necessary to convert/ process writing into the Arabic language.
  • Creates, revises, edits, or updates instructions, technical information, and frequently asked questions, as necessary as paper-based and digital operating instructions.

Job Details

Posted Date: 2021-02-08
Job Location: Doha, Qatar
Job Role: Customer Service and Call Center
Company Industry: Call Centers & Customer Care Outsourcing

Preferred Candidate

Career Level: Mid Career
Nationality: United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen
Degree: Bachelor’s degree

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